R1 Million administrative fine imposed on Vodacom

Date: Oct 19, 2023

R1 Million administrative fine imposed on Vodacom

The National Consumer Commission says they welcome the decision by the National Consumer Tribunal to impose an administrative fine of one million rand against Vodacom. The Tribunal found that Vodacom’s conduct was unconscionable by imposing terms and conditions that negated the consumers’ rights to cancel their fixed-term contracts. Between last year and 2021, the National Consumer Commission received and investigated numerous complaints of alleged contravention of various sections of the Consumer Protection Act by Vodacom and their investigation revealed that Vodacom had engaged in prohibited conduct by contravening the Consumer Protection Act. On #SAfmBTH Aldrin Sampear is joined by Thezi Mabuza, who is the acting national consumer commissioner

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